At PDFVixo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your data. We have written this policy in simple language so it is easy to understand. By using pdfvixo.com, you agree to the practices described in this Privacy Policy.
Who We Are
PDFVixo is an online platform that provides free and premium PDF tools to help users merge, split, compress, convert, edit, sign, and protect PDF files. If you have any questions about this Privacy Policy or how we handle your information, you can contact us through our Contact page.
Information We Collect
We only collect what we need to run the tools and improve the service.
- Files you upload. The documents you send us to process, and the results we create for you. These are handled only to complete the task you asked for and are deleted automatically (see "How long we keep files" below).
- Account information. If you create an account, we store your name, email address, and a securely hashed password. We never store your password in plain text.
- Payment information. If you buy a paid plan, payment is handled by our payment provider. We receive limited billing details such as your plan and status. We do not store your full card number on our servers.
- Usage and device data. Basic technical data such as your browser type, approximate region, pages visited, and which tools you use. This helps us fix problems and improve the product.
- Cookies. Small files that keep you signed in and, with your choice, help us understand how the site is used. See our Cookie Policy for the full list.
Note: We do not ask for your sensitive or personal data to use our tool as our tool does not need.
How We Use Your Information
- To run the tools you request and deliver your results.
- To create, secure, and support your account.
- To process payments and prevent fraud.
- To keep the service safe, including scanning uploads for malware.
- To understand usage and improve our tools, speed, and reliability.
- To reply to your messages and provide customer support.
- To meet our legal and tax obligations.
Legal Bases (EU and UK Users)
If you are located in the European Union or the United Kingdom, we process your personal information based on different legal grounds depending on the purpose. We rely on your consent for optional analytics cookies, on the performance of a contract to provide our services and manage your account, on our legitimate interests to improve security and maintain the website, and on legal obligations where applicable laws require us to keep certain records.
How Long We Keep Files
We do not keep your documents any longer than needed.
- Anonymous use. Files uploaded without an account are deleted automatically about two hours after processing.
- Registered accounts. Files follow your plan's retention window, from 7 to 365 days, after which they are permanently deleted.
- Blocked files. Files flagged as unsafe by our malware scan are quarantined and removed within about one hour and are never processed.
How We Share Information
We do not sell your personal data. We share information only in these limited cases:
- Service providers. Trusted companies that host our servers, process payments, send email, or provide analytics, acting on our instructions and bound by contracts.
- Legal reasons. When we must respond to a valid legal request, protect our rights, or keep users safe.
- Business transfer. If PDFVixo is ever involved in a merger or acquisition, data may transfer as part of that deal, subject to this policy.
How We Protect Your Data
Protecting your information is one of our highest priorities. We use secure encryption to protect data while it is being transferred over the internet and while it is stored on our servers. We also use malware scanning, access controls, and other security measures to reduce the risk of unauthorized access. Although no online service can guarantee complete security, we continuously work to keep your information safe.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct data that is wrong or out of date.
- Delete your data and close your account.
- Export a copy of your data.
- Object to or limit certain uses, including analytics.
- Withdraw consent at any time.
Account holders can manage much of this from account settings. You can also make a request through our Contact page, and we will respond within the time the law allows. If you are in the EU or UK, you may also complain to your local data protection authority.
International Transfers
Because our services may use servers or trusted partners located in different countries, your information may be processed outside your country of residence. Whenever this happens, we use appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.
Children’s Privacy
PDFVixo is not intended for children under the age of 13, or the minimum legal age required in your country. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will remove the information as quickly as possible.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Whenever we make significant changes, we will update the Last Updated date at the top of this page. Your continued use of PDFVixo after any updates means you accept the revised Privacy Policy.
Contact us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please visit our Contact page.